Returning a product: procedure & conditions
Returning a product: procedure & conditions
How do I return an agricultural part ordered from LANDA?
We do our utmost to ensure that every agricultural spare part perfectly meets your needs. However, it can happen that a product is not suitable. This page explains clearly and simply how to make a return, whether for an OEM part, an equipment manufacturer part or a LANDA alternative part. The returns service is open to farmers, ETA, CUMA, businesses and dealers.
General return conditions for your parts
To return a part, it must meet the following criteria:
Accepted return conditions
- The part has not been used, fitted or installed.
- It is in its original packaging, clean and intact.
- It has not suffered any damage (storage, handling…).
- It was not a special order (see exceptions below).
- The return request was made within a reasonable time after receipt.
Non-returnable products
Certain parts cannot be returned:
- Special or made-to-measure parts ordered on request,
- Parts ordered specifically for an urgent need
- Parts whose original packaging is unusable
If in doubt, contact your LANDA branch before making your return.
How do I submit a return request for parts purchased from LANDA?
To ensure fast processing, contact the LANDA branch that covers your area. Our advisors will check:
- The part reference,
- The order number,
- The condition and packaging of the product,
- Your purchasing method (web, branch, sales rep).
To speed up processing, please prepare:
- Your customer number,
- Your order number,
- The agricultural part reference,
- A photo of the part if necessary.
Your branch will provide you with:
- The return address,
- Packaging instructions,
- The terms of coverage.
Return costs may vary depending on the reason (ordering error, defective part, incompatibility…).
LANDA is looking for talent in many fields to strengthen its teams and support the development of its business in France and internationally.
Timelines & refunds for your LANDA order
Processing times
Returns are generally processed within 5 to 10 working days, depending on the period (particularly during harvest season).
Refund methods
Depending on the situation:
- Refund,
- Credit on your customer account,
- Replacement with an equivalent part (OEM, equipment manufacturer or LANDA alternative).
- For any urgent need, we can offer a LANDA alternative part, available quickly.
Need help choosing the right wear part?
To avoid a return, our technical advisors can support you before your purchase:
- Compatibility check,
- Reading exploded views,
- Original reference identification,
- Comparison between OEM, equipment manufacturer and LANDA alternative parts.
